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Create seamless, personalised experiences that connect offline shoppers to your CRM, loyalty tools, and analytics without changing how your stores operate.
In-store customer engagement starts with smart digital touchpoints. These are interactive experiences – like QR codes, welcome check-ins, and product assistants – placed across your store to help shoppers interact, discover, and share data using just their phone.
Leverage engagement tools directly on the digital receipt to incentivise marketing opt-ins, collect feedback, enrol customers into the loyalty program or share personalised special offers for future purchases.
Use refive to connect online and offline customer identities for a unified view of your customers’ purchasing behaviour.
Stay in touch with customers post-purchase with personalised product recommendations and promotions or retarget in-store shoppers with online ads to keep them coming back – online or offline.
Customers scan a QR code to open their digital receipt in the mobile browser. refive identifies them as a new or returning customer. refive connects their purchase data to an anonymous customer profile and delivers relevant content and offers to increase customer value and excite them for their next purchase.
Identify anonymous store visitors and enrich customer profiles without needing apps or logins.
Track in-store behavior from entry to exit, product interest, and campaign performance without sensors.
Add interactive digital touchpoints that invite participation and keep customers exploring.
Show tailored offers, product content, or journeys based on shopper actions.
Connect offline visits to your CRM and loyalty tools to drive return traffic and seamless offline to online conversion.
Let brands reach shoppers on the shelf and prove ROI with trackable retail media impressions.
Let customers self-serve product info, FAQs, or request help – all from their own device.
Let customers unlock location-based or journey-based discounts, directly via QR codes, receipts, or in-store signage.
Let shoppers earn and redeem points, vouchers, or rewards by scanning a code – no app, no plastic card, no friction!
Turn in-store footfall into email signups with easy, compliant capture flows that integrate with your ESP or CRM.
Get real-time visibility into scans, interest, footfall behavior, and feature performance – per store, product, or campaign.
Bulk-create, customize, update, and track touchpoints from one dashboard with team-level access and analytics.
Let customers share thoughts or reviews right from the floor, with fast QR flows that don’t interrupt the shopping journey.
Connect your touchpoints to POS, loyalty, CRM, CDPs, analytics tools and more with flexible, secure APIs.
Greet every visitor with the right info so they find what they need, discover what they didn’t expect, and connect right away.
Key Features:
Turn product displays into a digital entry point for information, self-service, support, and smarter decisions.
Key Features:
Make every receipt a branded experience that drives retention, insights, and offline to online conversion.
Key Features:
No devs, no app downloads, no headaches
Real-time performance, per location
Update anytime without printing again
CRM, loyalty, POS, SMS, analytics
Drive newsletter signups, campaigns, and engagement
Predictive recommendations & personalization
Works across your global footprint
GDPR-first, secure customer data flows
You can turn key store moments – like entering, browsing, or waiting in line – into interactive experiences using digital touchpoints. These can welcome customers, guide them to products, offer signups or discounts, or help them give feedback, all triggered by simple QR codes, printed signs, or on-shelf displays.
The most effective solutions are the ones that feel natural to customers and don’t rely on heavy tech or staff involvement. Refive enables interactions like guided product discovery, digital store entry flows, loyalty enrollment, and even help requests, all triggered through simple, app-free touchpoints like QR codes or shelf signage.
You can use in-store touchpoints to invite customers to join your CRM or loyalty program – right from their phone. Whether it’s a QR code at the entrance or a signup prompt at checkout, each interaction lets shoppers opt in with just a few taps. Their data feeds directly into your existing tools like CRMs.
Yes. Refive tracks which products or touchpoints customers interact with using simple QR scans – no sensors, screens, or apps required. You’ll see what’s getting attention, store by store.
Yes – it’s built for retail teams to create, manage, and track QR codes linking to any content you want. Control destinations anytime without IT, track engagement in real time, and connect everything to CRM, loyalty, or POS. You get control, scale, and results minus the dev time.
