Easily personalise your marketing communications and offers
Leverage refive’s customer insights and targeting capabilities to consistently personalise the content, offers and product recommendations your customers receive across channels. Improve their shopping experience, increase loyalty and maximise profitability.
How it works
Meet customers’ individual needs and preferences
refive connects purchase data (both online and offline) with customer interaction data to create detailed anonymous customer profiles.
Use these customer insights to contextualise your CRM campaigns and offers to each customer’s unique profile
Respond to individual needs and preferences by targeting and segmenting customers based on the following:
- Behaviour (e.g. frequent buyers, new customers, etc.)
- Purchase history (e.g. previously purchased items, basket size, etc.)
- Interaction history (e.g. submitted feedback, clicked on offers, etc.)
Effective cross and upselling
Increase brand loyalty
Personalised experiences help customers feel understood and related to, helping you build stronger relationships and increasing brand loyalty.
Optimise offers for better profitability
Successful personalisation is profitable because it moves away from offering broad discounts. Instead, personalisation allows you to improve conversion rates on cross-selling and upselling product recommendations by ensuring their relevance to the customer. Personalised marketing can increase sales by 10% and deliver up to 8x the ROI on what you spend on marketing (source: McKinsey)
Show the most relevant recommendations and offers
Based on purchase history or basket insights
Leverage refive’s AI to show personalised product recommendations and dynamic offers on the digital receipt, in-store touchpoints and in email campaigns.
Delivered at the right time with automations
Use refive’s automations to engage customers about their experience post-purchase. Send an appealing offer or to re-engage them when they are at-risk of churn.
Get to know and delight your customers
Generate e-commerce level insights into in-store customer behaviour, increase engagement and customer retention via smart digital receipts