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E-commerce level personalization and engagement for brick & mortar stores

With refive marketers can collect in-store customer data and personalize engagement as easily as online in order to drive retention, purchase frequencies and basket sizes.

The personalized shopping experience your customers deserve

refive creates a simple digital touchpoint in the physical store and enables frictionless data capture and customer engagement. Visitors choose whether to share any personal information while refive builds anonymous customer profiles based on their purchases and behavior.

Digitally engage customers in-store

Leverage engagement tools directly on the digital receipt to incentivise marketing opt-ins, collect feedback, enroll customers into the loyalty program or share special offers for future purchases.

Explore omnichannel customer journeys

Use refive to connect online and offline customer identities for a unified view of your customers’ purchasing behaviour.

Keep customers coming back

Stay in touch with customers post-purchase with personalised product recommendations and promotions or retarget in-store shoppers with online ads to keep them coming back – online or offline.

Identify & understand customers

Customers scan a QR code to open their digital receipt in the mobile browser. refive identifies them as a new or returning customer, connects their purchase data to an anonymous customer profile and delivers relevant content and offers to increase customer value & excite them for their next purchase.

Identify & understand customers

Customers scan a QR code to open their digital receipt in the mobile browser. refive identifies them as a new or returning customer, connects their purchase data to an anonymous customer profile and delivers relevant content and offers to increase customer value & excite them for their next purchase.

Digitally engage customers in-store

Leverage engagement tools directly on the digital receipt to incentivise marketing opt-ins, collect feedback, enroll customers into the loyalty program or share special offers for future purchases.

Explore omnichannel customer journeys

Use refive to connect online and offline customer identities for a unified view of your customer’ purchasing behaviour.

Keep customers coming back

Stay in touch with customers post-purchase with personalised product recommendations and promotions or retarget in-store shoppers with online ads to keep them coming back – online or offline.

Learn how leading retailers use it

Simon Kronseder

Shoepassion

“With the refive integration, we are able to truly connect our customers offline to online journey and get a clear picture of their behaviour across all channels. This enabled us to not only measure the offline impact of our online campaigns, but also the marketing ROI customer lifetime value, and customer retention more clearly.”

The easiest way to collect and activate in-store customer data

Customer data capture

refive enables frictionless data capture for customers and store staff. Customers only scan a QR code to access their digital receipt or learn about store promotions while refive builds their customer profile with purchase and behavioural data. You can additionally incentivise customers to share personal data or provide feedback on their experience.

Customer insights and AI analytics

Get actionable insights with refive’s Customer Insights dashboard. Build rich customer profiles, discover opportunities to maximize customer value and understand churn risk and its drivers. New behavioural insights enable you to personalise offers, to better target and retain customers.

Engagement and retention

Use refive’s phygital touchpoints to interact in new and powerful ways with your customers in the store and post-purchase. Identify new and repeat customers and give them a reason to come back after every purchase, turning occasional shoppers into regulars and regulars into your biggest fans.

Use Cases

Refive creates value for all types and sizes of retail & hospitality businesses

Each business is unique, learn more about how you can use the power of in-store data capture, powerful insights and engagement capabilities – to grow your business.

Fashion

Groceries &
Convenience

Electronics,
Furniture, DY

Gastro

Malls &
Outlet Villages

How it works

Create a frictionless customer experience

In addition to capturing customer data, collecting feedback or enrolling into the loyalty program, there are many sector-specific benefits of using refive.

When a new customer opens their digital receipt, an anonymous customer profile is created in refive.

The purchase data for this customer will be associated with their profile.

Each time the customer clicks on an offer, or uses a special discount and purchases again from your business, refive will connect this behavioural and purchase data to their customer profile, enhancing your insights.

Experience how your customers interact with you

Scan the QR code below to open a sample smart receipt or

refive works great with your existing tools

Connect refive with your current POS, CRM, CDP and other marketing tools to supercharge your checkout process and build stronger relationships with your customers.

Why refive?

Secure easy-to-use technology

Secure

Easy Setup

Frictionless Experience

Headless Technology

Seamless

International Scalability

Featured Content

Get to know and delight your customers

Generate e-commerce level insights into in-store customer behaviour, increase engagement and customer retention via smart digital receipts