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Hyper-personalisation and digital engagement for your stores

refive enables marketers to use digital receipts and other smart touchpoints to collect in-store customer data. This unique form of data capture allows brick-and-mortar retailers to personalise engagement as easily as online in order to drive retention, increase purchase frequencies and grow basket sizes.

in-store customer data capture and digital engagement with refive

Transform the customer experience in the store and post-purchase

refive creates simple digital touchpoints in the physical store that enable frictionless data capture and customer engagement. Discover what customers need, understand their behaviour and respond with personalised interactions across channels to strengthen the customer-brand relationship, boost loyalty and retention.

refive customer engagement and retention with e receipts diagram

Digitally engage customers in-store

Leverage engagement tools directly on the digital receipt to incentivise marketing opt-ins, collect feedback, enrol customers into the loyalty program or share personalised special offers for future purchases.

Explore omnichannel customer journeys

Use refive to connect online and offline customer identities for a unified view of your customers’ purchasing behaviour.

Keep customers coming back

Stay in touch with customers post-purchase with personalised product recommendations and promotions or retarget in-store shoppers with online ads to keep them coming back – online or offline.

Identify & understand customers

Customers scan a QR code to open their digital receipt in the mobile browser. refive identifies them as a new or returning customer. refive connects their purchase data to an anonymous customer profile and delivers relevant content and offers to increase customer value and excite them for their next purchase.

Identify & understand customers

Customers scan a QR code to open their digital receipt in the mobile browser. refive identifies them as a new or returning customer, connects their purchase data to an anonymous customer profile and delivers relevant content and offers to increase customer value & excite them for their next purchase.

Digitally engage customers in-store

Leverage engagement tools directly on the digital receipt to incentivise marketing opt-ins, collect feedback, enroll customers into the loyalty program or share special offers for future purchases.

Explore omnichannel customer journeys

Use refive to connect online and offline customer identities for a unified view of your customer’ purchasing behaviour.

Keep customers coming back

Stay in touch with customers post-purchase with personalised product recommendations and promotions or retarget in-store shoppers with online ads to keep them coming back – online or offline.

How leading retailers use refive

special offer visible on refive e receipts
customer journey insights achieved with refive electronic receipts
example of e receipt

Simon Kronseder

Shoepassion

“With the refive integration, we are able to truly connect our customers offline to online journey and get a clear picture of their behaviour across all channels. This enabled us to not only measure the offline impact of our online campaigns, but also the marketing ROI customer lifetime value, and customer retention more clearly.”

The easiest way to collect and activate in-store customer data

paperless receipts access via QR code by refive

Data capture for every customer

refive enables frictionless data capture for both customers and store staff – eliminating the requirement to download an app, use a specific payment method or share personal data. Customers can scan a QR code to access their digital receipts or learn about store promotions. You can additionally incentivise customers to share contact data or provide feedback on their experience.

Customer insights and AI analytics

Make use of AI-powered actionable insights with refive’s Customer Insights dashboard. Build rich customer profiles, discover opportunities to maximise customer value and understand churn risk and its drivers. New behavioural insights enable you to personalise offers, to better target and retain customers.

in-store customer insights with refive
post-purchase engagement via the electronic receipt

Digital engagement and retention

Use refive’s phygital touchpoints to interact in new and powerful ways with your customers in the store and post-purchase. Identify new and repeat customers and give them a reason to come back after every purchase, turning occasional shoppers into regulars and regulars into your biggest fans.

Use Cases for Digital Engagement

refive creates value for all types and sizes of retail & hospitality businesses

Every business is unique. Learn more about how you can use the power of in-store data capture, actionable insights and digital engagement capabilities to grow your business.

Fashion

Groceries &
Convenience

Electronics,
Furniture, DIY

Gastro

Malls &
Outlet Villages

How it works

Create a frictionless customer experience

In addition to capturing customer data, collecting feedback or enrolling into the loyalty program, there are many sector-specific benefits of using refive.

When a new customer opens their digital receipt, an anonymous customer profile is created in refive.

The purchase data for this customer will be associated with their profile.

Each time the customer clicks on an offer, or uses a special discount and purchases again from your business, refive will connect this behavioural and purchase data to their customer profile, enhancing your insights.

Experience how your customers interact with you

Scan the QR code below to open a sample refive receipt or

refive works great with your existing POS, CRM and marketing tools

Connect refive with your current POS, CRM, CDP and other marketing tools to boost your digital engagement, personalise customer experiences and build stronger relationships with your customers.

Why refive?

Secure easy-to-use technology for in-store digital engagement

secure digital receipts by refive

Secure

refive easy e receipts solution

Easy Setup

frictionless electronic receipts

Frictionless Experience

refive headless technology

Headless Technology

refive seamless software

Seamless

international e receipts

International Scalability

Featured Content

Mistakes Retailers Make When Offering Digital Receipts

7 Benefits of e receipts for Your Business

How a Leading Retail Brand Uses refive to Connect with In-Store Customers

Our media presence

Get to know & delight your customers

Generate e-commerce level insights into in-store customer behaviour, increase engagement and customer retention via smart digital receipts