Visit us at
Capture in-store customer feedback the moment it matters most and automatically convert satisfied shoppers into public reviews. No awkward staff conversations or complicated surveys. Just one tap for customers to share feedback and leave reviews on Google, Trustpilot, and other platforms while their positive experience is fresh.
Only 1-2% of customers naturally leave reviews. Make it effortless for satisfied shoppers to share positive reviews on Google and Trustpilot at their peak moment of satisfaction.
Skip awkward checkout conversations and lengthy surveys. Collect in-store feedback through digital receipts while experiences are fresh. Your dashboard tracks sentiment automatically.
Turn retail review generation from hit-or-miss into a repeatable process. Automatically nudge satisfied customers toward public platforms while keeping constructive feedback internal.
Monitor sentiment patterns across locations, products, and timeframes. Spot declining satisfaction in specific areas and address issues before they become public complaints.
Control when feedback prompts appear - after high-ticket purchases, specific locations, or targeted campaigns. Focus efforts where positive reviews matter most.
refive displays a feedback prompt with 1-5 star ratings directly in the digital receipt. Customers tap their rating and add optional comments in their mobile browser. No app, no account, no friction.
4-5 star ratings get direct links to Google Reviews or Trustpilot while the experience is still fresh. Lower ratings stay internal as private feedback, protecting your public score while surfacing what needs to improve.
Track all ratings, comments, and sentiment trends across locations in real-time. Customise feedback questions, set alerts for low ratings, and feed data automatically into your CRM for complete customer profiles.
Enhance your in-store customer feedback by combining it with these connected features.
Reward customers with points or bonuses for leaving reviews, increasing participation rates and building long-term retention.
Capture email addresses during the review process to follow up and nurture relationships beyond the initial purchase.
Combine review sentiment with purchase behaviour to identify your most valuable customers and personalise future experiences.
Feedback collection & reputation management
Review generation & social proof
Customer data & retention insights
Franchisees care about two things: happy customers and simple operations. refive delivered both. Guests love it, staff don't have to push anything, and I get data I didn't have easy access to before.
Start capturing feedback that turns satisfied shoppers into your most powerful marketing asset.
Book a DemoYes, through digital receipts that show simple star or number ratings directly in the mobile browser. Customers tap their rating and add optional comments while naturally reviewing their purchase details, making feedback collection effortless and increasing participation rates significantly.
No. Customers use their existing mobile browser to access digital receipts and leave feedback instantly. The rating system works on any smartphone without downloading apps, creating accounts, or remembering passwords.
Yes, by giving frustrated customers a private outlet to express concerns before they post complaints online. Low ratings can trigger automated follow-up emails with apologies or offers, while your support team gets customer details to resolve issues personally.
No. The entire process runs automatically through digital receipts with zero staff involvement required. Customers complete feedback independently while reviewing their purchase.
By directing satisfied customers to Google Reviews when they rate 4-5 stars on their digital receipt. This captures customers in their moment of satisfaction with direct platform links, making review-leaving effortless and typically increasing authentic online reviews by 3-5x within the first month.
