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Digital receipts in Germany from 2028: Cabinet approves bill

On 23 September 2026, the Federal Cabinet approved a bill, known as the Second Cash Register Act, that would make digital receipts the standard in Germany from 1 January 2028. The Federal Ministry of Finance has published the details in its press release of 23 September 2026. The Bundestag and the Bundesrat still have to […]

Discount retail: receipt cost, paper, and compliance

Discount retail

The receipt roll is a budget line. Regulators are closing it for you. For ops and finance leads in discount and variety retail. Digital receipts cut a real cost line, prepare you for the France and Italy rules, and identify anonymous shoppers. One change at the till, three outcomes. Discount retail runs on volume. Millions […]

Customer Data Without a Loyalty Scheme: How Hard Discounters Learn Who Shops

customer data without a loyalty scheme

In October 2024, Poundland launched Perks, the first nationwide rewards app from a UK hard discounter, backed by a £20m investment in new tills and checkout technology. Eleven months later, the app was gone. For discount operators across Europe, the episode appeared to close the question of customer data without a loyalty scheme: if the […]

Customer Engagement Metrics in Retail: What to Track and Why

Every retailer knows the frustration of loyal customers suddenly stop returning, abandoned carts pile up, and marketing campaigns that once drove engagement no longer seem to work. Meanwhile, a competitor with a similar product lineup is thriving. What’s the difference? Engagement. Customer engagement is no longer a “nice to have” it’s the heartbeat of retail […]