Austria’s Digital Receipt Law: Digital receipts are intended to replace paper receipts
Austria makes digital receipts a legal substitute for paper from October 2026. What the rule and planned receipt lottery mean for retailers.
Customer Data Without a Loyalty Scheme: How Hard Discounters Learn Who Shops
Hard discounters can identify in-store customers with no app, no card, and no member pricing. How customer data without a loyalty scheme works.
Fleet e-invoicing: compliant invoices at the pump, not the counter
Fleet e-invoicing issues a compliant, VAT-deductible invoice at the point of payment, not the counter, so business drivers can reclaim fuel and VAT
Fuel Is the Loss-Leader. The Shop Is the Business: Fuel-to-Shop Conversion, From Anonymous Fill-Up to Margin
Fuel-to-shop conversion is where forecourts earn. Identify customers at the receipt to turn anonymous fill-ups into higher-margin shop baskets.
Why Your Store’s Wi-Fi Isn’t the Answer – And How to Actually Collect Customer Data In-Store
Let’s face it: asking customers to connect to your store’s Wi-Fi in 2025 is a bit like handing them a paper map instead of Google Maps. It might technically work, but no one wants to deal with it.The truth is, most customers don’t want to fiddle with Wi-Fi logins while they’re trying to buy toothpaste, a jacket, […]
Customer Engagement Metrics in Retail: What to Track and Why
Every retailer knows the frustration of loyal customers suddenly stop returning, abandoned carts pile up, and marketing campaigns that once drove engagement no longer seem to work. Meanwhile, a competitor with a similar product lineup is thriving. What’s the difference? Engagement. Customer engagement is no longer a “nice to have” it’s the heartbeat of retail […]
How to Tackle the Problem of Rising Returns in Retail
The world of online shopping and enhanced customer experience has been transformational for retailers and customers alike. With more choice and flexibility when it comes to purchasing, buyers are more inclined to make purchases knowing that if they change their mind or something isn’t quite right, returns should be seamless. However, making the return process […]
How to Improve Customer Service in Retail with Digital Receipts
Improving customer service in retail is such a vital part of the entire customer experience. It doesn’t just encapsulate dealing with issues that arise but also making sure that customers can find what they need, feel informed about their choices and offer that “extra mile” service that we all seek to find or provide. Brands […]
Digital Receipts for Opticians: Enhancing Customer Insights, Personalisation, and Engagement
Transforming Your Optician Retail with Digital Receipts As an optician, you know the importance of staying competitive in today’s retail landscape. Customers expect seamless shopping experiences that bridge the gap between online research and in-store purchases. To meet these expectations, you need tools that streamline your operations and enhance your customer interactions. Let’s explore how […]
3 Ways How Physical Stores Can Leverage Digital Receipts During BFCM 2024
Black Friday and Cyber Monday (BFCM) are fast approaching, presenting an excellent opportunity for retailers to boost sales and promote brand presence. In 2023, consumers spent a record-breaking $9.8 billion online during Black Friday alone. While e-commerce channels are seeing strong growth in revenue generation, physical stores remain a significant sales channel during BFCM. 49% […]
